INTELEXPRESS

The INTELEXPRESS system has its own network in Greece, Georgia, the United Kingdom, and Italy. Through its own service locations and partner network, users of the INTELEXPRESS system (individuals) can send money transfers worldwide. Transfers through the system are available in US dollars and euros.

System Operator: JSC Microfinance Organization "INTELEXPRESS" (Georgia).

JSC "GLOBUS BANK" is a direct participant of the INTELEXPRESS international payment system. The date of inclusion in the Register of Payment Infrastructure is May 7, 2019.

To collect an INTELEXPRESS transfer, the beneficiary must present a passport or another valid identity document. The transfer can be collected within minutes after it is sent at any GLOBUS BANK branch.

• Visit the nearest INTELEXPRESS service point;
• Provide a passport or an equivalent document;
• Specify the amount, currency, destination country, and recipient’s full name;
• Sign the transfer application and deposit the funds;
• Inform the recipient of the transfer control number indicated in the transfer application;
• Attention! After sending the transfer, only the sender can change the recipient’s full name if they have the transfer application and passport or an equivalent document. Changes are possible if the transfer has not been paid to the recipient.

To receive a money transfer, you need to:

• Visit the nearest INTELEXPRESS service point;
• Provide a passport or an equivalent document and the transfer control number;
• Specify the amount and currency of the transfer, and the sender’s full name;
• Sign the transfer receipt application;
• Collect the transfer amount at the INTELEXPRESS service point.

Dispute Resolution Procedure Between Participants and Users of the International Payment System INTELEXPRESS

Customer claims are reviewed and responded to directly by the participant of the international payment system INTELEXPRESS.

To resolve a dispute, the customer submits a claim to the participant, which then conducts the necessary investigation. If needed, the customer provides the participant with additional documents supporting the claim. The participant may also contact the international payment system RIA to resolve the customer’s claim.