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MoneyGram

MoneyGram is one of the world's leading payment service providers, with more than 350,000 service locations in over 200 countries and territories.

System Operator: MoneyGram Payment Systems, Inc., United States of America.

JSC "GLOBUS BANK" is a direct participant of the MoneyGram international payment system.

Date of inclusion in the Register of Payment Infrastructure: February 9, 2024.

MoneyGram transfers are convenient, fast, and reliable.

You can send money to Ukraine through the MoneyGram system from any country where a MoneyGram service location is available. Transfers sent through the MoneyGram system can be collected at any GLOBUS BANK branch.

To receive a MoneyGram transfer, the beneficiary must present a passport or another valid identity document. Funds can be collected within minutes after the transfer is sent. A transfer sent through the MoneyGram international payment system remains available for collection for 45 calendar days from the date it is sent.

To send a money transfer, you need to:
  • Visit the nearest MoneyGram service point;
  • Provide a passport or an equivalent document;
  • Specify the amount, currency, destination country, and recipient’s full name;
  • Sign the transfer application and deposit the funds;
  • Inform the recipient of the transfer control number indicated in the transfer application;
  • Attention! After sending the transfer, only the sender can change the recipient’s full name if they have the transfer application and passport or an equivalent document. Changes are possible if the transfer has not been paid to the recipient.

To receive a money transfer, you need to:

  • Visit the nearest MoneyGram service point;
  • Provide a passport or an equivalent document and the transfer control number;
  • Specify the amount and currency of the transfer, and the sender’s full name;
  • Sign the transfer receipt application;
  • Collect the transfer amount at the MoneyGram service point.


Currencies for transfers of the international payment system MoneyGram provided by the Bankк
Payment system Sending transfers Receiving transfers
Within Ukraine Abroad Within Ukraine Abroad
UAH USD EUR RUB UAH USD EUR RUB UAH USD EUR RUB UAH USD EUR RUB
MoneyGram           + +             + +  


Dispute Resolution Procedure Between Participants and Users of the International Payment System MoneyGram

Customer claims are reviewed and responded to directly by the participant of the international payment system MoneyGram.

To resolve a dispute, the customer submits a claim to the participant, which then conducts the necessary investigation. If needed, the customer provides the participant with additional documents supporting the claim. The participant may also contact the international payment system MoneyGram to resolve the customer’s claim.

The dispute resolution period is determined by the participant according to the approved rules of the international payment system MoneyGram. The total period for resolving the issues stated in the customer’s claim cannot exceed 45 days.

For more detailed information, please visit moneygram.ua

For any inquiries regarding money transfers at JSC "GLOBUS BANK", please contact: payments@globusbank.com.ua 

Attention! Sending transfers from Ukraine via the system is temporarily unavailable in accordance with the NBU resolution "On the Operation of the Banking System during the Introduction of Martial Law" dated 24.02.2022, No. 18.


How to receive money with MoneyGram

Find the nearest MoneyGram location

FAQs