Attention! Sending transfers from Ukraine via the system is temporarily unavailable in accordance with the NBU resolution "On the Operation of the Banking System during the Introduction of Martial Law" dated 24.02.2022, No. 18.
MoneyGram Payment Systems, Inc. (payment organization address: 1550 Utica Avenue South, Suite 8020 Minneapolis, MN 55416 USA) – one of the global leaders in money transfers, with more than 350,000 service points in 200 countries worldwide.
MoneyGram money transfers are convenient, fast, and reliable. You can receive or send a money transfer in any country where there is a MoneyGram
service point.
The sender or recipient needs to provide a passport or an equivalent document. Transfers can be received just a few minutes after they are sent. A transfer sent through the MoneyGram international payment system is available for payout within 45 calendar days from the date of sending the transfer.
To send a money transfer, you need to:
- Visit the nearest MoneyGram service point;
- Provide a passport or an equivalent document;
- Specify the amount, currency, destination country, and recipient’s full name;
- Sign the transfer application and deposit the funds;
- Inform the recipient of the transfer control number indicated in the transfer application;
- Attention! After sending the transfer, only the sender can change the recipient’s full name if they have the transfer application and passport or an equivalent document. Changes are possible if the transfer has not been paid to the recipient.
To receive a money transfer, you need to:
- Visit the nearest MoneyGram service point;
- Provide a passport or an equivalent document and the transfer control number;
- Specify the amount and currency of the transfer, and the sender’s full name;
- Sign the transfer receipt application;
- Collect the transfer amount at the MoneyGram service point.
Currencies for transfers of the international payment system MoneyGram provided by the Bankк
| Payment system |
Sending transfers |
Receiving transfers |
| Within Ukraine |
Abroad |
Within Ukraine |
Abroad |
| UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
| MoneyGram |
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+ |
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+ |
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Dispute Resolution Procedure Between Participants and Users of the International Payment System MoneyGram
Customer claims are reviewed and responded to directly by the participant of the international payment system MoneyGram.
To resolve a dispute, the customer submits a claim to the participant, which then conducts the necessary investigation. If needed, the customer provides the participant with additional documents supporting the claim. The participant may also contact the international payment system MoneyGram to resolve the customer’s claim.
The dispute resolution period is determined by the participant according to the approved rules of the international payment system MoneyGram. The total period for resolving the issues stated in the customer’s claim cannot exceed 45 days.
For more detailed information, please visit
moneygram.uaHow to receive money with MoneyGramFind the nearest MoneyGram locationFAQs
