Attention! Sending transfers from Ukraine via the system is temporarily unavailable in accordance with the NBU resolution "On the Operation of the Banking System during the Introduction of Martial Law" dated 24.02.2022, No. 18.
Dandelion Payments, Inc. Corporation (operator address: 7001 Village Drive, Suite 200 Buena Park, California 90621 USA) – the third largest money transfer system in the world for individuals. The company has over 507,000 service points in 160 countries. Sending and receiving funds abroad is done in euros and US dollars instantly. A transfer sent through the RIA international payment system is available for payment within 30 calendar days from the date of sending the transfer.
To send a money transfer, you need to:
- Visit the nearest RIA service point;
- Provide a passport or an equivalent document;
- Specify the amount, currency, destination country, and recipient’s full name;
- Sign the transfer application and deposit the funds;
- Inform the recipient of the transfer control number indicated in the transfer application;
- Attention! After sending the transfer, only the sender can change the recipient’s full name if they have the transfer application and passport or an equivalent document. Changes are possible if the transfer has not been paid to the recipient.
To receive a money transfer, you need to:
- Visit the nearest RIA service point;
- Provide a passport or an equivalent document and the transfer control number;
- Specify the amount and currency of the transfer, and the sender’s full name;
- Sign the transfer receipt application;
- Collect the transfer amount at the RIA service point.
Currencies for transfers of the international payment system RIA provided by the Bankк
| Payment system |
Sending transfers |
Receiving transfers |
| Within Ukraine |
Abroad |
Within Ukraine |
Abroad |
| UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
| RIA |
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+ |
+ |
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+ |
+ |
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Dispute Resolution Procedure Between Participants and Users of the International Payment System RIA
Customer claims are reviewed and responded to directly by the participant of the international payment system RIA.
To resolve a dispute, the customer submits a claim to the participant, which then conducts the necessary investigation. If needed, the customer provides the participant with additional documents supporting the claim. The participant may also contact the international payment system RIA to resolve the customer’s claim.
The dispute resolution period is determined by the participant according to the approved rules of the international payment system RIA. The total period for resolving the issues stated in the customer’s claim cannot exceed 45 days.
For more detailed information, please visit riafinancial.com.
RIA service points
