RIA

JSC "GLOBUS BANK" is a direct participant of the RIA international payment system. The date of inclusion in the Register of Payment Infrastructure is November 2, 2016.

RIA is the third-largest money transfer system in the world for individuals.
System Operator: DANDELION PAYMENTS, INC., United States of America.

The company operates more than 600,000 service locations in 200 countries worldwide. Funds sent from abroad are paid out instantly in euros and US dollars.

Funds sent through the RIA international payment system are available for collection at any GLOBUS BANK branch.

• Visit the nearest RIA service point;
• Provide a passport or an equivalent document;
• Specify the amount, currency, destination country, and recipient’s full name;
• Sign the transfer application and deposit the funds;
• Inform the recipient of the transfer control number indicated in the transfer application;
• Attention! After sending the transfer, only the sender can change the recipient’s full name if they have the transfer application and passport or an equivalent document. Changes are possible if the transfer has not been paid to the recipient.

To receive a money transfer, you need to:

• Visit the nearest RIA service point;
• Provide a passport or an equivalent document and the transfer control number;
• Specify the amount and currency of the transfer, and the sender’s full name;
• Sign the transfer receipt application;
• Collect the transfer amount at the RIA service point.

Currencies for transfers of the international payment system RIA provided by the JSC "GLOBUS BANK"

Dispute Resolution Procedure Between Participants and Users of the International Payment System RIA

Customer claims are reviewed and responded to directly by the participant of the international payment system RIA.

To resolve a dispute, the customer submits a claim to the participant, which then conducts the necessary investigation. If needed, the customer provides the participant with additional documents supporting the claim. The participant may also contact the international payment system RIA to resolve the customer’s claim.

The dispute resolution period is determined by the participant according to the approved rules of the international payment system RIA. The total period for resolving the issues stated in the customer’s claim cannot exceed 45 days.

For more detailed information, please visit riamoneytransfer.com.

For any inquiries regarding money transfers at JSC "GLOBUS BANK", please contact: payments@globusbank.com.ua 

Attention! Sending transfers from Ukraine abroad through the Western Union system is temporarily unavailable according to the NBU resolution "On the operation of the banking system during the period of martial law" dated February 24, 2022, N18.

RIA service points