Attention! Sending transfers from Ukraine via the system is temporarily unavailable in accordance with the NBU resolution "On the Operation of the Banking System during the Introduction of Martial Law" dated 24.02.2022, No. 18.
The world leader in cross-border money transfers, payment organization Western Union Network (France), SAS (location - 92095 France, 5-6 Place de l'Iris, Paris la Defense CEDEX), is known by its trademark Western Union. Western Union has more than 500,000 service points in 200 countries worldwide.
You can receive or send a money transfer in any country where there is a
Western Union service point. Money transfers from an account are usually completed within 1 business day. Exceeding payout amounts, legal, or other restrictions in some countries may delay transactions.
To send a money transfer, you need to:
- Visit the nearest Western Union service point;
- Provide a passport or an equivalent document;
- Specify the amount, currency, destination country, and recipient's full name;
- Sign the transfer application and deposit the funds;
- Inform the recipient of the transfer control number, which is indicated in the transfer application.
To receive a money transfer, you need to:
- Visit the nearest Western Union service point;
- Provide a passport or an equivalent document and the transfer control number;
- Specify the amount and currency of the transfer, and the sender's full name;
- Sign the transfer receipt application;
- Collect the transfer amount at the Western Union service point.
Currencies for transfers of the international payment system Western Union provided by the Bank
| Payment System |
Sending transfers |
Receiving Transfers |
| Within Ukraine |
Abroad |
Within Ukraine |
Abroad |
| UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
UAH |
USD |
EUR |
RUB |
| Western Union |
|
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|
|
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|
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|
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+ |
+ |
+ |
|
Dispute resolution procedure between participants and users of the international payment system Western Union
Customer claims are reviewed and responded to directly by the participant of the international payment system Western Union.
To resolve a dispute, the customer submits a claim to the participant, which then conducts the necessary investigation. If needed, the customer provides the participant with additional documents supporting the claim. The participant may also contact the international payment system Western Union to resolve the customer's claim.
The dispute resolution period is determined by the participant according to the approved rules of the international payment system Western Union. The total period for resolving the issues stated in the customer's claim cannot exceed 45 days.
For more detailed information, please visit westernunion.com/ua.
