Protection of the account holder against fraud

Additional financial fraud protection service.

Insurance coverage for bank cards and accounts against the most common types of fraud – a guarantee of compensation for amounts stolen by fraudsters, subject to the insurance coverage limit.

Common Examples of Fraud:

• telephone fraud;
• Internet fraud;
• fake websites;
• transfers to fraudsters' accounts under pressure or coercion;
• withdrawal of funds from a stolen or lost card.

Insured Risks:

• Unauthorized withdrawal of cash from a current account;
• Unauthorized payments from a current account at retail and service outlets using lost or stolen cards;
• Skimming;
• Internet acquiring fraud involving the use of 3-D Secure technology;
• Phishing, pharming and vishing;
• Social engineering;
• Unauthorized debiting of funds from a customer's account using mobile or online banking.

Benefits:

• Fast payouts within 7 days;
• No limit on the number of claims;
• Quick issuance of an electronic insurance policy.

In the Event of an Insured Event:

• immediately upon becoming aware of the incident, notify the Bank and take steps to block the card;
• report the incident and its circumstances to the National Police within no more than 2 hours;
• notify the Insurance Company by calling 0 800 50 37 73 within no more than 24 hours.

To Receive Insurance Compensation, Submit the Following Documents to the Insurance Company:

• an insurance compensation claim submitted no later than 48 hours after the incident;
• a copy of your passport and a certificate confirming the assignment of your taxpayer registration number;
• the insurance policy;
• an extract from the Unified Register of Pre-Trial Investigations (URPTI) confirming the initiation of criminal proceedings, or a certificate issued by law enforcement or judicial authorities confirming unlawful or intentional actions involving the Card;
• a certificate (statement) from the Bank confirming the transactions carried out;
• the Bank's response (conclusion, certificate or report) regarding the results of its investigation into the unauthorized transactions.

• https://vuso.ua/informations
• https://vuso.ua/informations?item=141