We adhere to the norms of the current legislation of Ukraine, care about your rights, and are interested in resolving the issues you raise.
Therefore, we believe it is necessary to inform you that, in order to improve the Bank's handling of inquiries, we suggest submitting them in writing on a special form, which you can print yourself.
On this page, you will also find useful information regarding the procedure for the Bank's consideration of client inquiries.
If necessary, you also have the right to address the National Bank of Ukraine regarding the resolution of issues raised in your inquiry, including cases where the Bank has not provided a response within the legally established period for considering inquiries, or if the received response did not satisfy you.
The procedure for considering client inquiries at financial institutions by the National Bank of Ukraine is published on the official website of the NBU at the following link https://bank.gov.ua/ua/consumer-protection.
We also inform you that addressing the Bank or the National Bank does not deprive you of the right to appeal to the court in accordance with the legislation of Ukraine to protect your rights and interests.
